## ABOUT Who is the owner of SARDA™? How is our jewelry made? Learn the basics of SARDA™ Who is the owner of SARDA™? [Janyl Adair Sherman](https://www.sarda.com/pages/about "https://www.sarda.com/pages/about") is the founder of SARDA™. Nearly 30 years ago, Janyl made the bold decision to leave her high-end retail job and pursue her dream of starting her own jewelry line in Bali. Despite facing challenges and leaving behind the comforts of home, Janyl was determined to make her vision a reality. How is SARDA™ jewelry made? Each piece of SARDA™ jewelry is [handcrafted by master silversmiths with over 30 years of experience](https://www.sarda.com/pages/how-its-made "https://www.sarda.com/pages/how-its-made"). The meticulous six-step polishing and oxidation process ensures that each piece maintains its quality and prevents tarnishing. SARDA™ jewelry stands out in the industry for its superior craftsmanship and the sheer weight of silver used in each piece. How exact are your silver and gemstone weights and colors? Silver weight: Because of the nature of SARDA’s™ individually handcrafted sterling silver jewelry, silver weights are approximate and may have slight variances from the listed silver weight description. No two pieces are identical as our jewelry is handmade and finished. Stone Color and quality: Janyl searches all over the world to find top-quality gemstones. From blue topaz to peridot to lab-created, Janyl brings her customers the finest quality she can. Stone variation: Due to variations in stones, it is unavoidable that colors may appear differently for everyone. The colors in photos and named descriptors (e.g., “blue topaz”, “neon”, “kunzite” etc.) are subjective, approximate, and may vary. Colors and clarity may vary among different collections of the same item. Different pieces with the same color name may not match in color or design, as many gemstones are natural. Does SARDA™ solder its chains? SARDA’s™ artisans start with pure .925 sterling silver to hand make our chains. As part of that process, the artisans solder together individual pieces of chain link and jump rings to create the overall chain. Soldering is a technique used in making jewelry where pieces of metal are joined by applying molten metal. Every piece of SARDA™ jewelry is handmade with hand-soldered jump rings. The soldering process is included in the total weight of chain pieces and thus, the total piece weight may vary. How does SARDA™ test the gemstones it uses in its luxury jewelry to ensure authenticity? Most gem material currently on the market has been treated in some way before it reaches the customer. In fact, it is estimated that over 90% of gemstones in the market have had some kind of treatment to them. **Why are gems treated?** In a sense, people alter all gem materials after they are found in the earth in order to prepare them for use in jewelry, whether that means cleaning, polishing, or more significant alterations designed to further enhance the material. There are a number of types of treatments applied to gem material. Below are a few that are used: Dyed Heat Treatment Radiation Treatment CVD chemical Vapor Disposition Bleached Oiled Filled SARDA™ does its best to test the gemstones it uses in its jewelry to confirm the authenticity, as well as to disclose any treatment used that significantly alters the nature of the gemstone. And while SARDA™ tests a significant number of its gem material before setting them in our pieces and selling it, gemstones trade many hands before the material actually gets cut into a gemstone. Thus it is impossible to guarantee that none of these treatments were used in any the gem material, even after it has been tested, cut and set into our luxury sterling silver or beaded jewelry. The costs of testing gem material are significant. Indeed, testing each gemstone would increase the cost of our pieces by many multiples. SARDA’S™ motto is “luxury jewelry at affordable prices.” Keeping our pieces affordable for our customers is at the heart of Janyl’s ethos. We want our gemstones affordable and the jewelry beautiful. The testing it would take to guarantee all of our gemstones had not received some sort of treatment — or confirm the specific types of treatment — would make our jewelry unaffordable. Our pieces are made with genuine material, but in the making these pieces there is the potential that treatments were used to enhance certain gemstones. ## Account FAQ Information on creating an account and tracking orders HOW DO I SIGN UP FOR AN ACCOUNT? In the upper right of the page, there is a person “icon,” Click on that (or the following link) and you will be taken to our [**Sign in/Register page**.](https://www.sarda.com/account "https://www.sarda.com/account") _**Note: If you are a NEW customer, or a customer who has previously shopped with SARDA™ but has NOT logged into our new website since our launch on 4/2/24, you will need to**_ [_**create a new account**_](https://www.sarda.com/account/register "https://www.sarda.com/account/register") _**.**_ To create a new account: Click on the [“create account” link](https://www.sarda.com/account/register "https://www.sarda.com/account/register"), and you will be taken to a page to our “Create Account” page. Enter your information -- including a password -- and “create” your account. You will receive an email prompting you to validate your account by clicking on a link. Once you validate your account, you are ready to go. If you do not see the email, please check your SPAM folder. If it is in your SPAM folder, please add us to your “Safe Sender” list so you receive our emails. Once you are signed in, you can: View items left in your cart Create a Wishlist View previous orders Add Payment Methods Change your billing and shipping addresses Change your password and personal details [**For more information on how to access account information, watch our YouTube video.**](https://youtu.be/cQHsdBWMyVc?si=N5K1I9e5znUe141T "https://youtu.be/cQHsdBWMyVc?si=N5K1I9e5znUe141T") WILL MY ACCOUNT INFORMATION FROM THE "OLD" SARDA WEBSITE TRANSFER OVER TO THE NEW SITE? Yes! However, you must use the email address from your old account that was in use on or before 4/1/24. If you have NOT logged into our site since our launch on 4/2/24 You will need to [create a new account.](https://www.sarda.com/account/register "https://www.sarda.com/account/register") To create a new account: Click on the [“create account” link](https://www.sarda.com/account/register "https://www.sarda.com/account/register"), and you will be taken to a page to our “Create Account” page. Enter your information -- including a password -- and “create” your account. You will receive an email prompting you to validate your account by clicking on a link. Once you have done that, you are ready to go. If you do not see the email, please check your SPAM folder. If it is in your SPAM folder, please add us to your “Safe Sender” list so you receive our emails. Once you are signed in, you can: View items left in your cart Create a Wishlist View previous orders Add Payment Methods Change your billing and shipping addresses Change your password and personal details _**Be sure to use your old Sarda account email to access your old account information. Billing details will not transfer over.**_ HOW DO I CHECK THE STATUS OF MY ORDER? You will receive updates regarding the status of your order at the email address provided upon your time of purchase. Additionally you can check on the status of your order [through your account page.](https://www.sarda.com/account#/orders "https://www.sarda.com/account#/orders") We recommend creating a registered account to save time at online checkout, track your order status, and save your favorite items to your personal Wishlist. CAN I GET A RECEIPT OR PROOF OF PURCHASE? All online purchases and order history are saved when you create an account on SARDA.COM, and receipts are emailed to the address used at checkout. We encourage all customers to create an account. HOW DO I ACCESS MY WISHLIST? To gain access to your wishlist you must first [create a SARDA customer account](https://www.sarda.com/account/register "https://www.sarda.com/account/register") and sign in. Once signed in you can access your wishlist by clicking the heart on the top right of the [menu](https://cdn.shopify.com/s/files/1/0805/1910/2749/files/Wishlist_icon_in_menu.png?v=1720639762 "https://cdn.shopify.com/s/files/1/0805/1910/2749/files/Wishlist_icon_in_menu.png?v=1720639762"). Another option in accessing your wishlist is by accessing your account. Click on the person icon to the left of the shopping cart in the menu. Once in your customer account select ["wishlist" in the navigation](https://cdn.shopify.com/s/files/1/0805/1910/2749/files/Wishlist_link_in_customer_account.png?v=1720641896 "https://cdn.shopify.com/s/files/1/0805/1910/2749/files/Wishlist_link_in_customer_account.png?v=1720641896"). If you are signed in and the heart icon is not visible be sure to [clear your cache and cookies](https://cdn.shopify.com/s/files/1/0805/1910/2749/files/how_to_clear_and_delete_cookies.png?v=1720643871 "https://cdn.shopify.com/s/files/1/0805/1910/2749/files/how_to_clear_and_delete_cookies.png?v=1720643871"). If this still does not resolve the issue please verify that you are not using a cookie blocker. Another quick solution is entering an [incognito window](https://cdn.shopify.com/s/files/1/0805/1910/2749/files/How_to_open_an_Incognito_browser.png?v=1720643516 "https://cdn.shopify.com/s/files/1/0805/1910/2749/files/How_to_open_an_Incognito_browser.png?v=1720643516") which will allow cookies. ## PAYMENT FAQ Payment methods and questions What payment methods are accepted? SARDA™ accepts all major credit/debit cards. We also accept PayPal, Affirm, Afterpay, ApplePay and GooglePay. Customers may also shop through the Shop app. For more information on Affirm and Afterpay, see below. What is Affirm? [Affirm](https://helpcenter.affirm.com/s/article/how-affirm-works "https://helpcenter.affirm.com/s/article/how-affirm-works") is a financing method that can be applied to your order as a form of payment. Affirm uses encryption to keep your information safe and your application will not affect your credit score. Approved customers can choose between 3-, 6-, or 12-month payment plans, with APR rates ranging from 0-30%. You will also have the option to sign up for autopay. To see if you qualify for Affirm, please refer to Affirm’s Terms and Conditions. What is Afterpay? [Afterpay](https://www.afterpay.com/en-US/how-it-works "https://www.afterpay.com/en-US/how-it-works") is a financing method that can be applied to your order as a form of payment. Afterpay gives you the ability to make purchases now and pay it off in 4 equal installments, make every 2 weeks with zero interest. They will send your reminders so you will never miss a payment. Why is my order not processing? Check to ensure the country that issued your credit card matches the region in which you are shopping. If the bank does not provide an authorization, here are a few possible reasons why: The billing information is inconsistent with what the credit card company has on file. The expiration date was entered incorrectly at check out. The card’s CVV code is incorrect. The balance to authorize is higher than the transaction limit set with your bank. You will need to contact your bank to authorize the charge. Why was my order cancelled? In some cases, an order is cancelled due if the item is no longer in stock. Occasionally pricing adjustments are made which result in changes to pricing on jewelry. We reserve the right to modify or cancel orders. Sometimes, an order is cancelled due to incorrect or inconsistent customer information. Please ensure all credit card, billing and shipping information is accurate. You can create a new order on our site or contact Customer Care. What if I entered the incorrect information on my purchase? Orders cannot be modified once complete. Customers will need to contact our Customer Care team to address incorrect information such as shipping addresses or sizing issues. What if I ordered the wrong size? Prior to an order being shipped, customers can reach out to Customer Care to attempt to change the order. However, there is no guarantee that these requests will be able to be processed. After an order is shipped, customers will need to access our return page to exchange sizes. Size exchanges are subject to inventory on hand. How to do apply a discount code? To apply a discount code add desired items to your cart. Once finished click checkout. Once on the checkout page you will be promoted to enter your payment and shipping information. When on desktop the discount code will be on the [right panel.](https://cdn.shopify.com/s/files/1/0805/1910/2749/files/Where_to_apply_a_discount.png?v=1722893970 "https://cdn.shopify.com/s/files/1/0805/1910/2749/files/Where_to_apply_a_discount.png?v=1722893970") When on Mobile the discount code will be under the [order summary section](https://cdn.shopify.com/s/files/1/0805/1910/2749/files/Discount_code_screenshot_on_Mobile.png?v=1722894398 "https://cdn.shopify.com/s/files/1/0805/1910/2749/files/Discount_code_screenshot_on_Mobile.png?v=1722894398") ## RETURNS, REFUNDS & EXCHANGES Information on returning items What is SARDA's™ return policy? We understand that sometimes, you need to return your pieces. SARDA™ offers a [30-day return policy](https://www.sarda.com/policies/refund-policy "https://www.sarda.com/policies/refund-policy") for your jewelry, subject to terms and conditions. To determine if your purchase is eligible for a return, refund or exchange, please refer to our [Returns, Refunds & Exchanges page.](https://www.sarda.com/policies/refund-policy "https://www.sarda.com/policies/refund-policy") If the item qualifies for a return, and you would like a refund, you will receive shipping instructions once the return is approved. Shipment for a refund is at the customer’s expense\* and items must be securely shipped in a box or padded envelope. Items returned in plain envelopes will not be accepted. A Restocking Fee\*\* of $10.95 will apply, which will be deducted from the amount refunded if Free Returns were not purchased at time of checkout. \*In cases where there is a warranty issue (damage), or the wrong item was received, SARDA™ will cover the cost of shipping and waive the restocking fee. \*\*In cases where customers want to exchange an item for the same one in a different size, or request a store credit, SARDA™ will waive the restocking fee but return shipping is the customers responsibility. "Almost Perfect" Jewelry are not eligible for return. "Almost Perfect" are exempt from any Returns or Exchanges. Items with "Final Sale" displayed on them are ineligible for a refund. If the item is not eligible for a return, it will display as “non-returnable,” with the reason why. [More information on our returns, refunds and exchanges can be found here.](https://www.sarda.com/policies/refund-policy "https://www.sarda.com/policies/refund-policy") How do I return an item? You can access the returns portal through your account. The link to the return portal can also be found by [clicking on this link.](https://www.sarda.com/apps/redo/returns-portal/login "https://www.sarda.com/apps/redo/returns-portal/login") Please note items purchased as "Almost Perfect" Jewelry are not eligible for return. "Almost Perfect" are exempt from any Returns or Exchanges. What do I do if my items arrived damaged or defective? To return an item that is damaged or defective, please refer to our Returns, Refunds & Exchanges page. What items qualify for a return? Some items listed will not be eligible for returns (for example, if the time limit for returns has expired). When returning an item, you will able select the reason for the return, to ensure the item is eligible. You may select from the following options when returning an item: • Arrived too late • Damaged/defective • Incorrect item received • Wrong size • Doesn’t suit me • Other "Almost Perfect" Jewelry are not eligible for return. "Almost Perfect" are exempt from any Returns or Exchanges. Can I exchange items? SARDA™ does accept exchanges for jewelry. You can request an exchange by accessing the [return portal](https://www.sarda.com/apps/redo/returns-portal/login "https://www.sarda.com/apps/redo/returns-portal/login"). "Almost Perfect" Jewelry are not eligible for return. "Almost Perfect" are exempt from any Returns or Exchanges. Can I request a store credit? SARDA does offer a form of store credit. If you return an item and have requested a credit, once the item has been received, you will receive a credit in the form of a SARDA gift card. Please review our policy on gift cards for more information on how they may be used. Customers who choose to receive a gift card have the benefit of having their restocking fee waived. Are there items that cannot be returned? Yes, some items are not eligible for returns, refunds, or exchanges. These include, but are not limited to: - **Items Marked Final Sale:** Not returnable. - **Items Purchased from Our Last Chance and Clearance Pages:** Not returnable. - **Items Delivered 30 or More Days Ago:** Not returnable. ## Shipping Answers to shipping questions HOW DOES SARDA™ SHIP ITS PRODUCTS? SARDA™ is pleased to offer free shipping on purchases of $100 or more to customers in the contiguous 48 United States and Puerto Rico. For orders under $100, a $7.95 charge is added. SARDA™ uses standard ground shipping to the contiguous 48 United States and Puerto Rico. For customers in Canada, SARDA™ offers shipping at a cost of $21.95. SARDA™ offers shipping to Australia and select international countries at a cost of $37.50. Payment for shipping is due at time of purchase. [More information on our shipping policies and rates can be found here.](https://www.sarda.com/policies/shipping-policy "https://www.sarda.com/policies/shipping-policy") DOES SARDA™ OFFER EXPEDITED SHIPPING? At checkout, customers may ALSO select from the following expedited shipping options: Three (3) day delivery Two (2) day delivery Next day delivery Each option is available for an extra fee, which will be added when selected at checkout. Expedited shipping options are subject to the same shipping policies as SARDA’s ground shipping. Orders completed on Saturday or Sunday will not be processed until the next business day. Orders completed after 10 am PT Monday-Friday will not be processed until the next business day. SARDA observes the following holidays and is not open for business. •   New Year’s Day •   Memorial Day (4th Monday in May) •   Independence Day •   Labor Day (1st Monday in September) •   Thanksgiving Day •   Day After Thanksgiving (4th Thursday/Friday in November) •   Christmas Eve •   Christmas Day •   New Year’s Eve Presale items will not be shipped until the date outlined on the promotion, and thus are not available for immediate expedited shipping. Customers may select expedited shipping for presale items, and items will be shipped based on the option selected when items arrive at SARDA for shipment. Payment for expedited shipping will be collected at the time of purchase. \*\*COVID – During these unprecedented times the impact on shipping and delivery times has been extensive. SARDA™ will remain agile to meet our stated shipping times and will continue to work with our carrier partners on the best delivery possible. However, there may be a 1-2 day delay in shipping. We appreciate your understanding and patience. Delivery times are estimates, and may be impacted by weather or other issues beyond our control. ## SALES GIVEAWAYS & PROMOTIONS Information on our deals and promotions DOES SARDA™ OFFER DISCOUNTS AND SALES? From time-to-time SARDA™ through its employees or management may conduct contests, giveaways or sales (discounts) on its website, social media platforms or emails (i.e. “promotions”). These promotions are conducted at the sole discretion of SARDA™, Inc and may be created, altered or ended at any time. [For more information on our giveaways and promotions, read here.](https://www.sarda.com/pages/giveaway-rules "https://www.sarda.com/pages/giveaway-rules") WHAT SHOULD I KNOW ABOUT SARDA™ CLEARANCE ITEMS? Our **Clearance Collection** features deeply discounted jewelry in extremely limited quantities, including broken size runs, last-chance overflow, and **“Almost Perfect” Jewelry**—pieces crafted with premium gemstones that didn’t meet our designer’s extreme standards due to natural variations. These items are **final sale and prices are subject to change daily based on availability and promotions.** WHAT IS SARDA™ "ALMOST PERFECT" JEWELRY? Our **“Almost Perfect” Jewelry** features premium gemstones that didn’t pass our designer’s rigorous **5-step quality process** but are still beautifully crafted and completely wearable. These pieces don’t meet our extreme standards due to natural variations, yet they still carry the signature SARDA™ craftsmanship you love—at an unbeatable price. Some reasons a piece may be classified as **“Almost Perfect”** include: • **Natural imperfections** such as trapped inclusions or internal fractures • **Color variations** that differ from our intended shade • **Inconsistencies in stone treatment** affecting clarity or hue • **Surface scratches** that are visible under certain lighting Please Note: Individual items will not specify the exact imperfection, as each piece is unique. These variations do not affect wearability, but they do make every piece truly one of a kind. I PURCHASED AN ITEM AND THEN FOUND A COUPON CODE. CAN I ADD IT TO MY ORDER? Unfortunately, we cannot adjust orders after the customer has submitted it. Additionally, given the number of coupons and promotions we offer, we are not able to adjust pricing for customer orders once they begin processing. To ensure you’re up to date on the latest coupons and promotions, remember to sign up for our newsletter, and follow us on social media (@SardaInc) so you never miss out on a deal! WHAT IF THE PRICE OF AN ITEM CHANGES AFTER I PURCHASED IT? We are not able to process price adjustments for previous purchases as prices fluctuate due to trends, stock, and consumer demand. ## SARDA™ Community Information regarding out SARDA™ Community, SARDA™ Points, and additional community information What is the SARDA Community? The SARDA Community is a brand new opportunity to earn points on qualifying purchases, redeem those points for money off, and earn more points to tier up for exclusive opportunities. A SARDA Account is required to participate in the SARDA Community. The SARDA Community retains our [privacy policy](https://www.sarda.com/policies/privacy-policy), shipping policy, [terms of service](https://www.sarda.com/policies/terms-of-service), and [returns and exchange policy](https://www.sarda.com/policies/refund-policy) Who can Join the SARDA Community? Anyone can join the SARDA Community over the age of 18+ and signs up for a SARDA account. Is it free to join the SARDA Community? Yes, it is completely free to join the SARDA Community. How do I Join the SARDA™ Community? You can sign up on our [sign up page](https://www.sarda.com/pages/sarda-community "Sign up page for SARDA Community Points and Rewards") or by clicking the rewards button in the bottom right of your screen. #### SARDA Tiers What are SARDA™ Tiers? SARDA Tiers are an opportunity to earn additional benefits for your birthday, free shipping events, exclusive gifts, and 2x point days. These tiers are broken down in three different options. Silver Gold Diamond What are the difference between SARDA Tiers? The main difference between the SARDA Tiers are the rewards you get by entering the tier. As your status rises rewards become more exclusive. How do I know if I’ve unlocked a new SARDA™ Tier? SARDA™ tiers are unlocked by earning point and each tier has a set point requirement. Once that point requirement is achieved you will be rewarded in your SARDA™ Community account with a new tier. You will also be notified by email. Silver: 0 - 2,499 Gold: 2,500 - 4,999 Diamond: 5,000+ ## Rewards What is a SARDA™ Point? A SARDA™ Point is a virtual currency earned by purchasing at SARDA only. These points can be used to redeem for rewards listed in your profile. \*SARDA™ Points can not be exchanged or cashed out for actual currency nor does it hold any real currency value How to earn SARDA™ Points? You earn points by purchasing qualifying product from SARDA™. There are also multiple no cost to you options to earn points. These free options consist of: \- sharing our social media content \- following us social media platforms, \- signing up for email and text notifications. \- You can earn points for up to 10 product reviews within a rolling 30-day period. \- By entering your birthday and receiving points on the day of. (Birthday must be entered 30 days prior to the date.) \*To earn points a SARDA™ account is required and you must also sign up to join the SARDA™ Community to earn points. How do I receive SARDA™ Points You will receive SARDA™ Points in your account once you close your cart and payment is received. How to spend SARDA™ Points? To Redeem SARDA™ Points you will need to navigate to the redeem rewards section in your SARDA™ Community Account or in SARDA™ Customer Account. There you will see the rewards you qualify for. To redeem a reward you need to have enough SARDA™ Points to redeem. Once a reward is redeemed the points spent are non-refundable. You will also need to redeem any rewards prior to checkout if you want the reward to qualify. Can I refund my rewards once redeemed? Reward redemption are all sales final. Once a reward is redeemed for points, refunds or exchanges for different offers are not available. How will I receive my redeemed reward? Once an rewards is redeem it will be moved to “your rewards”. This is where all rewards will be stored. Can I combine my rewards? Almost all the time, you can redeem as many rewards on your order, but it will not accept a reward to applies a negative total to your cart. Can I combine rewards with other SARDA™ specials? Yes, rewards redeemed through the SARDA™ Community can be redeemed during our public specials SARDA holds the right to exclude specific public promotions and SARDA community rewards Where can I see my rewards? All redeemed rewards will be viewable in your SARDA™ Community Panel under “your rewards” and in your SARDA™ Customer Account. If I redeem my SARDA™ Points for a reward do I have to use it right away? No, your rewards will be stored in “your rewards” section in your SARDA™ Community account. Rewards will expire 6 months from redeeming them. Do my SARDA™ Points Expire? Points will expire within 6 months of not completing a qualifying point earning activity. Activities that complete that are: \- Purchasing from SARDA.com \- Following a qualifying SARDA social media account. \- Sharing a qualifying SARDA social media account on you profile. Do my rewards expire? Rewards will expire 6 months once you redeem your SARDA™ Points. Will I be notified when my points are expiring? Yes, we will email twice prior to your points expiring, one letting you know they are half way from expiring. Then a final email letting you know they will expire in the upcoming month. What happens to my points if I return merchandise? If you make a return, points received for those qualifying items will be deducted from your points balance at the time of the return. This could put your account balance in the negative if you have recently converted your points to SARDA™ Points. Do SARDA™ Points hold monetary value? Points can not be exchanged or cashed out for actual currency. ## Referrals What is a referral? A referral is a way for you to share the SARDA™ brand while still getting rewarded. If you refer a friend and they purchase with us, you will be rewarded! How do I refer people? Once you create your SARDA™ Community account, navigate in the panel and choose the referral section. Here you will be able to see the referrals you have made and you will see your personal referral code. The referred friend will need to enter their email in the referral and copy the discount code that populates once their email is entered. Then your friend will just need to make a purchase! \- Your friend is not required to create an account to participate in the referral. Only if they would like to earn points for their purchase. \- If your friend has already made a referral purchase through a logged-in account or as a guest, it will not count as a referral. How many people can I refer? You can refer as many people as you like; each person only gets one referral purchase as a new customer. Does the referral have to be a new customer? Yes, the email used during checkout, whether they are checking out as a guest or with a SARDA™ Customer Account, will have to be your friend's first purchase. Is there a minimum purchase requirement for the referral? Yes, the minimum purchase requirement for referrals is $50 USD. Can I combine my referral rewards? Yes, you can combine your referral rewards. These can also combine with other rewards you redeem with points along with SARDA™ Promotions. Do I need to be a part of the SARDA™ Community to participate in referrals? If you are referring a friend - Yes If you are the referred friend - No ## Gift Cards SARDA™ is pleased to offer the option of receiving and using store credits in the form of a gift cards. Upon receipt, these virtual cards (emailed codes) can be used for purchase on anything on sarda.com. Can a gift card be used more than once? Yes, provided there is still a balance remaining on the card. Can more than one gift card be used towards a purchase? Yes. You can redeem another gift card during checkout. Can a gift card be used to buy a gift card? No, you can't use a gift card to buy another gift card. Can a gift card be used to pay for shipping and taxes? Yes, gift cards are applied to the final order total which includes shipping and taxes. Can gift cards be used in conjunction with a discount code? Yes, gift cards are a form of payment. How do I check my balance? You can check your balance by clicking on the “check my balance” link on the email that issued the gift card. If you lost that email, please reach out to customer care for assistance. I am returning an item. Can I request a gift card/credit instead of a refund? Yes, while completing the return process, you will be able to select from several options, one of which is “refund to store credit.” Upon approval of the return and receipt of the item, you will be issued a credit in the form of a gift card for the value of the return. The benefit of a gift card is that the $10.95 restocking fee will be waived! ## OTHER INFORMATION Answers to other questions you may have. Does SARDA™ offer repairs? Currently we do not offer a repair service. Can I resize my jewelry? Select rings are able to be resized, depending on the design. SARDA™ does not offer a resizing service, however. Contact your local jeweler to learn more. How do I determine how a bracelet fits my wrist? Size does not equate to fit. If you want to see how our bracelets will fit on your wrist, you can reference our [sizing guide](https://www.sarda.com/pages/fit-guide "Fit Guide") on our bracelets to see how our bracelets will lay on your wrist depending on how you like them. Looking for a tighter fit for your bracelets? Like a bit of space? You can see how they will fit based upon bracelet fit! Just take your wrist size and apply to the guide to get the fit that is best for you! You can also [add our bracelet sizer to your order](https://www.sarda.com/products/sizer-kit "https://www.sarda.com/products/sizer-kit"), free of charge! or you can download our [free print out bracelet sizer.](https://cdn.shopify.com/s/files/1/0805/1910/2749/files/measuring_tape_2024.pdf?v=1718902387 "https://cdn.shopify.com/s/files/1/0805/1910/2749/files/measuring_tape_2024.pdf?v=1718902387") ## Didn't find your answer? 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